Imagine earning between $17 and $60 per hour just by sending emails—all from the comfort of your home. No phone calls, no meetings—just email communication and a stable internet connection. In today’s digital landscape, more companies are hiring remote email support professionals than ever before, and the opportunities are growing fast.Top Remote Email Support Jobs & How to Succeed
Even if you’ve never done this type of work before, don’t worry. In this article, we’ll explore:
- Six top companies hiring for remote email support jobs
- What each job entails
- How you can use AI tools like ChatGPT to respond like a pro
- Tips to apply successfully and stand out
Why Email Support Jobs Are in High Demand
As companies go digital, they need customer support specialists who can handle inquiries via email. This approach is efficient, non-intrusive, and ideal for remote work. You don’t need to speak on the phone—just clear, polite, and professional writing.
Even if you’re not a fast typist, you can still land these roles with practice and the help of AI tools that improve your responses in seconds.
Top 6 Companies Hiring for Remote Email Jobs
Let’s explore six reputable companies currently hiring for email support roles that pay well, offer benefits, and allow flexible working hours.
1. Squarespace – Customer Support Associate
Location: USA (including Hawaii) and Australia
Pay: Starting at $17.55/hour (varies by location)
Job Type: Full-time (40 hours/week), Remote
Responsibilities:
- Respond to customer emails and live chat
- Troubleshoot issues related to billing, domains, and website management
- Meet customer satisfaction targets and stay updated on new features
Requirements:
- 1 year of customer-facing experience
- Strong communication and multitasking skills
- Familiarity with Squarespace (training is provided)
- Stable internet connection
- Availability on weekends and holidays
Benefits:
- 100% health insurance coverage
- HSA (Health Savings Account)
- Fertility and adoption assistance
- 20 weeks of parental leave
- $100/month remote stipend
- Retirement plan and flexible PTO
Employee Rating: 4.7/5 for benefits
2. Shopify – Technical Support Specialist
Location: Americas (preferably Canada)
Pay: $46,000–$69,000/year (about $22–$33/hour)
Job Type: Full-time, Remote
Start Date: March 2025 (or recurring hiring rounds)
Responsibilities:
- Provide email and chat-based guidance to merchants
- Troubleshoot technical issues
- Collaborate with cross-functional teams
- Keep up with evolving Shopify products
Requirements:
- Background in tech or SaaS preferred
- Strong analytical and written communication skills
Benefits:
- Competitive salary with bonuses
- Paid training
- Mental health and wellness programs
- Flexible work schedule
Employee Rating: 3.3/5 overall, 4.5/5 for benefits
3. Orderes – Technical Support Specialist
Location: Remote (global)
Pay: Up to $58,000/year (~$28/hour)
Job Type: Full-time, 40 hours/week
Responsibilities:
- Handle customer support via email
- Occasionally join video calls
- Manage complex technical issues
Requirements:
- 2+ years in SaaS email support
- Troubleshooting and analytical skills
- Excellent written English
Benefits:
- Flexible PTO
- Parental leave
- Health and wellness programs
- Company retreats
Employee Rating: 5/5 (small but solid sample)
Note: The interview process may be slightly more challenging, so prepare well.
4. Inksub – WordPress Email Support
Location: Worldwide
Pay: $20–$50/hour (varies by experience)
Job Type: Remote
Responsibilities:
- Email support for WordPress products and services
Requirements:
- Basic knowledge of WordPress and email communication
This is an ideal option for beginners or freelancers with flexible schedules.
5. QuickMail – CRM and Email Support
Location: Remote (European time zones preferred)
Pay: $20–$60/hour
Responsibilities:
- Provide email and LinkedIn outreach support
- Offer technical guidance for CRM software
Requirements:
- Prior experience in email marketing or CRM tools
QuickMail is a niche provider, and experience in B2B marketing is a plus.
6. Stable – Customer Service Specialist
Location: USA Time Zones
Pay: $17–$45/hour
Job Type: Remote
Responsibilities:
- Respond to customer inquiries via email
- Troubleshoot product-related concerns
- Manage daily email workflows
Stable offers a great entry point into the world of remote customer service.
How to Respond Like a Pro Using AI (ChatGPT)
Even if you’re new to email support, AI tools like ChatGPT can help you write high-quality, on-brand responses.
Here’s how:
- Get a customer email sample (e.g., “My Squarespace website isn’t loading”).
- In ChatGPT, type this prompt: “Respond to this customer email in a professional and empathetic tone based on Squarespace’s support policies: [Paste email here]”
- ChatGPT will generate a polite, thoughtful, and helpful response you can revise and personalize.
💡 Tip: Always proofread the AI response and tailor it to the specific tone or formatting style required by the company.
Many companies allow tools like ChatGPT, especially for remote roles, but always check their policy.
Final Tips for Success
✅ Apply Early: These roles fill up quickly. Set alerts and apply within 24 hours when possible.
✅ Practice Writing: Email support is all about clear, concise communication. Use free typing tests and grammar tools to sharpen your skills.
✅ Use AI Smartly: Let ChatGPT help you speed up—but not replace—your communication. Human warmth and attention to detail still matter.
✅ Stay Consistent: If a job is closed, check back regularly. These companies often reopen positions monthly or quarterly.
Conclusion
Remote email support roles are not only flexible—they’re lucrative, low-stress, and high in demand. With companies like Squarespace, Shopify, and Orderes actively hiring, this is the perfect time to build a sustainable work-from-home career.
Whether you’re starting at $17/hour or scaling up to $60/hour, the real win is the freedom to earn from anywhere.
